Copenhagen
Landemærket 10, 6th floor1119 Copenhagen
Denmark+45 33 36 44 44hello@kruso.dk
The Danish Authority of Social Services and Housing
The platform improves transparency, usability, and scalability.
The Danish Authority of Social Services and Housing is a national government agency working to ensure safe, sustainable housing, support vulnerable populations, and strengthen social services across the country. A key part of this mission is handled by local Rent Control Boards, which resolve disputes related to rent levels, maintenance, and rent increases. Their goal is to ensure fair, consistent, and legally sound decisions for both tenants and landlords.
A digital boost
The previous Rent Control Board database and its associated websites had fallen behind modern standards for self-service and usability. Citizens and caseworkers alike struggled with complex processes and unclear user flows, resulting in time-consuming and inefficient case handling.
To address this, the agency set out to build a new case management system that would streamline workflows and improve transparency. A key requirement was to publish two essential registers - the Decision Register and the Rent Register - on publicly accessible websites.
One unified portal for everyone
Kruso was responsible for developing the user interface and implementing the frontend of a new intuitive self-service solution, built on Umbraco CMS.
The platform allows tenants and landlords to submit complaints and upload documentation digitally with ease. At the same time, Rent Control Boards can use an administrative backend to manage cases - creating, assigning, and following them through every stage of the process.
Our development work focused on four key pillars:
User-centered design
We followed design principles from public-sector digital self-service solutions to deliver a familiar and intuitive user journey for citizens.
Flexible architecture
The system architecture separates the frontend (as a Single Page Application) from the backend, enabling ongoing development and updates without disrupting the user experience.
Easy content management
Rent Control Boards can adapt complaint forms and update editorial content directly within Umbraco, eliminating the need for external developers and saving valuable resources.
Accessibility and compliance
The platform complies with WCAG 2.1 AA standards, ensuring usability for all users in accordance with legal accessibility requirements.
More transparency, faster case handling
The new platform has significantly improved the overall experience for both citizens and caseworkers. Tenants and landlords can now submit and manage complaints more efficiently, while Rent Control Boards have access to a streamlined system that supports case handling from start to finish.
Public access to previous decisions and rent levels promotes transparency and can help reduce unnecessary complaints by setting clearer expectations. Finally, the system is scalable and future-ready, capable of adapting to new needs and evolving legal frameworks.
