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Öffentliche Digitalisierung.

We want to streamline the public sector's operations through advanced digital solutions. With years of experience in digital transformation, we understand the unique challenges and complexities that public institutions face. Therefore, it is even more important for us to be at the forefront of public digitalization, driving change for a smarter and more connected society.

We believe in public digitalization in Denmark

Dänemark hat einen der besten und am besten funktionierenden öffentlichen Sektoren der Welt. Nur wenige Orte auf der Welt sind besser in der Lage, das, was öffentliche Einrichtungen und öffentliche Unternehmen leisten, mit den Anforderungen der Bürger und der Gesellschaft in Einklang zu bringen. Dies ist in hohem Maße das Ergebnis einer Offenheit und Transparenz, die Teil der Werte und Normen der dänischen Gesellschaft sind.

Heute entwickelt und betreibt Kruso eine breite Palette an kritischen öffentlichen digitalen Plattformen. Wir sind somit der digitale Hauptzulieferer von 35 der 98 Gemeinden des Landes, des Auswärtigen Amtes, des dänischen Parlaments, der Region Nordjütland, des polizeilichen Nachrichtendienstes und vieler anderer. Wir sind stolz darauf, eine aktive Rolle bei der Digitalisierung der öffentlichen Dienste in Dänemark zu spielen.

Digital solutions that create value in everyday life

A key part of supporting an open and transparent society is communication and interaction between authorities and citizens, and here digital solutions, web platforms, and self-service solutions are an integrated part of the daily life of Danes. This is because we understand the context in which the solutions are to be used and what creates value for our public clients.

We understand that a digital platform is a central part of solving a public core task. We understand that public companies are driven by a genuine desire to help others, and that this motive is the motivation for everything that unfolds daily between citizen and authority or company and authority.

Barrierefreies InternetWir glauben, dass Barrierefreiheit die Grundlage für großartiges Design ist und für alle Mehrwert schafft.

Inclusion and accessibility

It is important that digital platforms of public authorities are created to include everyone. All citizens are equal and everyone has the right to be able to contact the authorities.

Therefore, we work intensively with accessibility and the design of service journeys that take into account that not all users are the same and that there should be room for everyone.

Digitales DesignMit Design als Grundlage und dem Nutzer im Mittelpunkt entwickeln wir intuitive und visuell ansprechende Lösungen, die das Publikum begeistern und Ergebnisse liefern.

User-centered, insight-driven digitalization

The solutions we create together with our public clients always revolve around putting the citizen or business at the center. It's about understanding the user's starting point and goals and the service experience that should be fundamental in the solution.

That's why we use methods like Service Design in combination with usability testing to define and validate solutions during development projects, ensuring that digitalization aligns with the real needs of citizens and businesses.

Whitepaper: Bureaucracy Meets Innovation

In this whitepaper, our aim is to engage you with the commonalities and differences discovered during our investigation.

We believe sharing these insights can foster an improved understanding and open doors to effective strategies and solutions.

The whitepaper is based on conversations with:

  • Dansk Producentansvar (DPA / Danish Producer Responsibility) from Denmark

  • State Portal eesti.ee Department from Estonia

  • IT consultants for the ministry of economic affairs in the Netherlands

Download

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    Full-service in the complete collaboration cycle

    Kruso has had public digitization as a strategic business focus since 1998 and is today one of the country's leading digital partners for the public sector in Denmark. Our range of services is continuously tested and refined daily in response to the demands, expectations, and competencies held by digital professionals in the public sector in Denmark.

    SkolevalgE-learning platform

    It is entirely natural in the format of competitive outsourcing in public digital collaborations that solutions change hands from time to time. Kruso follows the market's best practices for solution transfers, both when we take over and when we transfer solutions to other suppliers, ensuring lean economics in the transition phase and minimizing risks associated with supplier changes in general.

    In daily operations, we forget that there is a customer-supplier relationship. Our specialists are ready to contribute in multi-party agile development collaborations, on an equal footing with product and business stakeholders and other specialists. And who is employed where is secondary. It is about everyone being ready to take responsibility and create value - together!

    Maastricht UniversityDigitalizing students’ life skills

    Bei den Lösungen, die wir für unsere Kunden aus dem öffentlichen Sektor entwickeln, steht immer der Bürger oder das Unternehmen im Mittelpunkt. Es geht darum, die Reise des Nutzers und die Serviceerfahrung zu verstehen, die die Lösung vorantreiben wird. Hier denken wir zum Beispiel an Service Design als eine Methode, um kohärente Nutzerreisen und Ergebnisse zu schaffen, die den Kern der Sache treffen.

    Der öffentliche Sektor steht unter dem Einfluss einer ständigen, übergreifenden Forderung nach Effizienz. Diese Effizienzverbesserung ist größtenteils auf Initiativen zurückzuführen, die sich aus den Anforderungen der gemeinsamen öffentlichen Digitalisierungsstrategien usw. ergeben, und es geht darum, die Ressourcen richtig zu nutzen, selbstbediente und „selbstgeholfene“ Bürger zu schaffen und Barrieren zwischen Behörde und Bürger zu beseitigen. Kruso schafft digitale Plattformen, die diese Prozesse unterstützen, Betriebskosten senken, eine aktive Bürgerschaft schaffen und die Zusammenarbeit zwischen Behörden und Unternehmen fördern.

    Collaboration creates efficiency

    The Public Sector is affected by a constant, overriding demand for optimization and improved efficiency. To a high degree, this optimization derives from initiatives of the common public digitalization strategies etc. and is about using the resources in the right way creating self-serviced and self-helped citizens and removing the barriers between authority and citizen.

    Kruso creates digital platforms supporting these processes, reducing operational expenses, creating active citizenship, and supports cooperation between authorities and businesses.

    Cost-benefit-driven collaborations

    The public sector is influenced by a constant overarching demand for efficiency. This efficiency largely stems from initiatives arising from the requirements of common public digitalization strategies, and it's about using resources wisely, creating digitally independent and self-reliant citizens, and removing barriers between authorities and citizens.

    As a natural part of our customer collaborations, we maintain an economic roadmap where upcoming initiatives are addressed and estimated early on, allowing for financial rationalization to take place as early as possible, and only the most value-creating efforts are realized.

    Want to know more?

    If you have any questions about how we work with the public sector, feel free to reach out to me.

    Anders Frey Birkmose

    afb@kruso.dk

    +45 41 95 33 30